Frequently Asked Questions
Everything you need to know about your GINGTTO experience.
How long does shipping usually take?
Standard shipping typically takes 7-12 business days, while express shipping options can deliver your order within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services such as Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.
Do you ship internationally?
Yes, GINGTTO ships to most countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.